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We are committed to bring our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs.

Shipping is free for all orders over $60. Otherwise, delivery is $18 for express shipping fee or $12 for standard shipping. The main express shipping methods we use are as below:

1.DHL

2.UPS

3.FedEx

The shipping & delivery time would be 5-7 business days (Monday to Friday) to arrive. We ship worldwide.The shipping policy below applies to all countries. 

Standard shipping would take 10-15 business days to US/CA/UK/AU. The rest countries shipping time are 15-25 business days.

Pls note:

P.O.Box is not acceptable

Pls confirm the shipping address before you place the order, if you need to change the shipping address during shipping, there will be extra $18 charge. 

Order Cutoff Time: 2pm (GMT +08:00) Hongkong Standard Time

Handling Time: 1-2 Business Days

Transit Time: 4-5 Business Days

Affected by Covid-19, there will be some delay on the delivery. Actual delivery time is subject to local express delivery.

All the data above is based on our current orders shipping experience, pls kindly understand that there would be some slight difference for different places. We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1-2 business day, please double check your junk/spam or promotions folder.Any questions about your shipping feel free to contact our professional service team via service@e-litchi.com

INTERNATIONALS SHIPPING TAX

If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. E-litchi® is NOT responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries.

Any refused international packages will incur a 30% restocking fee of the total order amount.

Please note that the shipping carrier may pay on your behalf for any duties and taxes, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. On some occasions, you may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing hair products.

Any questions about shipping & delivery, feel free to contact our professional service team at service@e-litchi.com

Customer satisfaction is at the top of our list here at E-litchi. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.

If you have any questions, we invite you to contact our customer service at service@e-litchi.com. We also offer service on the live chat on the website.

Read more here.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept all major credit cards (Visa, MasterCard, American Express,Discover and Maestro) as well as PayPal payments ( Paypal pay in 4 also supported), and buy now pay later with Klarna.