Dear E-litchi Lovers,
Customer satisfaction is at the top of our list here at E-litchi. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.
CANCELLATION POLICY
Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.
RETURN POLICY
To return your order with us you MUST firstly contact our customer service team via service@e-litchi.com, or your return might be denied. You can choose your refund from one of the following refund payment options:
Store Credit – No restocking fee is deducted if you choose to refund your order in E-litchi store credits, and your next purchase is made easier!
Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 15% restocking fee is deducted from all monetary refunds.
Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $18 will be deducted from your final refund amount to cover the shipping. We are not responsible for your shipping cost when you return the parcel back to us. If there's any problem, you can always contact our customer service team via service@e-litchi.com
Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
Eligible Products:
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- For lace toppers or wigs, pls note the lace should remain the same condition you received them.(unaltered, uncut, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Have all Gift sets included
Ineligible Products
- Are not in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- For lace toppers or wigs, the lace does not remain the same condition you received them.(unaltered, uncut, unworn, undamaged, containing no signs of wear, styling products or odor)
- Do not have all tags on them and are in their original packaging
- Item(s) are not returned within 30 days of the order delivery date
- Do not have all Gift sets included
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
We are not held responsible for any lost returns.
EXCHANGE POLICY
We allow exchange for all orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
For international order exchanges, there will be shipping fee. Pls note that the color difference caused by different computer or mobile phone displays is not regarded as a quality problem. For details pls contact our customer service team.
Please contact our customer service via service@e-litchi.com if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 10% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
HOW TO RETURN
1. Contact E-litchi customer service team via service@e-litchi.com.Please note that without contacting customer service, your return may be denied.
2.All customers are responsible for their own return shipping costs for any returns or exchanges.
3. Your refund will be processed in 5-7 business days after your return has been received.
4. If you ask for an exchange, our customer service will contact you once the return has been received.
5. Return & Refund Address(Contact customer service via service@e-litchi.com before sending back, otherwise we are not responsible for any potential fees):
Address：10811 Richmond Ave #129, c/o 7928
City：Houston
State：TX
Zip Code：77042
Receiver：Andy An
Pls put a note in the parcel: Item SKU Order Number
Pls note: The shipping address on the parcel which you received is not return address. We are not responsible for any lost items if you return the parcel to this address. The only return address is as above.
Any questions, you can always find our customer service team via service@e-litchi.com