Shipping & Delivery
To offer better customer service, we provide FREE EXPRESS SHIPPING for all orders over $60. For orders under $60 there would be a $18 express shipping fee(Or $12 for standard shipping). The main express shipping methods we use are as below:
1.DHL
2.UPS
3.FedEx
The shipping & delivery time would be 5-7 business days (Monday to Friday) to arrive. We ship worldwide.The shipping policy below applies to all countries.
| Shipping Courier | Order Under $60 | Orders $60+ | Total Shipping Times (US/CA/UK/AU) |
Total Shipping Times (Rest Countries) |
|---|---|---|---|---|
| DHL | $18 | Free | 5-7 Business Days | 10-20 Business Days |
| UPS | $18 | Free | 5-7 Business Days | 10-20 Business Days |
| FedEx | $18 | Free | 5-7 Business Days | 10-20 Business Days |
(Standard shipping would take 10-15 business days to US/CA/UK/AU. The rest countries shipping time are 15-25 business days.)
Pls note:
P.O.Box is not acceptable
Pls confirm the shipping address before you place the order, if you need to change the shipping address during shipping, there will be extra $18 charge.
Order Cutoff Time: 2pm (GMT +08:00) Hongkong Standard Time
Handling Time: 1-2 Business Days
Transit Time: 4-5 Business Days
Affected by Covid-19, there will be some delay on the delivery. Actual delivery time is subject to local express delivery.
All the data above is based on our current orders shipping experience, pls kindly understand that there would be some slight difference for different places. We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1-2 business day, please double check your junk/spam or promotions folder.Any questions about your shipping feel free to contact our professional service team via service@e-litchi.com
INTERNATIONALS SHIPPING TAX
If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. E-litchi® is NOT responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries.
Any refused international packages will incur a 30% restocking fee of the total order amount.
Please note that the shipping carrier may pay on your behalf for any duties and taxes, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. On some occasions, you may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing hair products.
Any questions about shipping & delivery, feel free to contact our professional service team at service@e-litchi.com